1. What is the product Services?

In the event of problems with product quality or missing accessories, you can contact TIMU within 2 years or Amazon within 30 days of receipt to return the product.

2. Poor sound quality? Not enough bass? Uncomfortable to wear?

Please select the appropriate size (S/M/L) for the replacement ear tips to ensure air tightness and comfort.

3. Problems with the connection? The earphone does not work or does not charge?

Disconnect the ear buds from the phone, put the ear buds into the charging compartment, and open Bluetooth to search for BTW98 to reconnect.

4. I can"t hear the call through the wireless earbuds?

Click on either bluetooth earbuds to answer/hang up; if you answer a call by clicking on the phone screen, you must speak through the handset.

5. How can I contact the seller for more information?

Go to your order page, find the order number of the product in the list, and click on "Contact TIMU ". We will provide a solution within 24 hours.