Facebook Portal Plus - Smart Video Calling 15.6” Touch Screen Display with Alexa - Black

My two sons and their in-laws all have one, so we got one for Christmas. We put it on a shelf in a bookcase facing the big couch in our family room. What a simple, wonderful way to see, hear and visit with family ... especially grandkids ... more often! And so simple to use ... Just touch the image of the person you wish to see and chat with, or just tell Alexa to call so-and-so! Fantastic picture and sound quality. And the camera follows you if you need to move around the toom. Theres more ... you csn load it with family photos. This is truly a must hav ed item! We love it!

Its nice to see family without holding your phone! You can see grandchildren running around and your kids reacting naturally to them.

Works great

The device functionality is actually pretty cool, when it works. But be prepared - it’s terrible in a mid-range WiFi area. You basically need it to sit right next to your router, which limits where you can actually use it. We placed ours in our kitchen, only one room away from our office where the router is, and all day long kept hearing pulsing sounds from the Portal as it disconnected and reconnected to the network. At first, Portal’s customer service was responsive and helpful, until I sent them a video of the problem and they handed me to one of the “technical experts” who basically repeated the same troubleshooting process as their frontline staff. Subpar product with subpar customer service. Wouldn’t buy again.

I bought it for my grandma, now she can see pictures of the whole family and all the kids can upload photos anytime via Facebook, we can video call her via Facebook or whatsapp any time and it is great for her!! I love it.

I had HIGH Hopes for this unit.. but to be honest, it just let me down really. The applications are limited, you cant even open Facebook on the app without using a Web Browser? Not really sure why that is the case... the applications you can download are VERY limited. However, if you are using this just as a communication platform with friends and family, its pretty good! The camera feature that follows and focuses in on you cant seem to be adjusted though unless you are in a certain mode. Its very annoying when you are speaking to someone and the camera sees your dog and then zooms in on the dogs or whatever. However, I do like the speakers and the Alexa integration, but seriously.. Facebook needs to put some Steve Jobs into this as it needs some TLC people! As I said, I had such high hopes for this and its a great start.... but just needs some extra something, especially for the cost. Just my 2 cents. It is a nice option for alexa and calling if you want it on your kitchen counter.. but to be a show stopper, it needs some work .. especially in the application aspect(s). Reminds me of the first Amazon Kindle.. good start but sure needed help... lets just hope this unit gets the help it deserves and the potential it can reach!

I bought this product, because I would like to be near to my family. The product serves its purpose. In my opinion, it has good speakers, microphone and screen quality, but the apps are very limited and the interface could be better. I’ve been using over two months and no technical issues show up until now. Hope they try to improve this product software, because I believe that it has potential to be a great product.

Love the size for video calls. Easy to see everyone in the room. Video calls are nice quality. Love it for talking to kids that are far away. Hate that can’t rename Alexa on this device ( grandsons name is Alex - makes it difficult to say his name, also it picks up to many cues from the tv ). Difficult to adjust volume for Alexa. Either too loud or too quiet. Strange as it is fine for video calls. Sometimes it overhears something and makes calls out of the blue. I keep the microphone and camera off and covered unless using. For video calls I would give it five stars. Love it for that.

Pros: perfect picture, sound quality is great and its excellent on zoom. Plus alexa is awesome as always... Cons: outside of the points i just mentioned... NO you cant download or upload and forget about posting pictures or videos especially on Facebook or IG.. Im a IG fanatic but you can only view your page and you cant post anything from this device. Im sorry, its going back! If FB is going to sell this tablet like device for $$$, at least let people post their pictures and stuff. Yup, im sad to say, its just for video calling. I was told it did so much more.. :-(

For many of you the reason why you buy this is for an easy way to do a Facebook LIVE but now they have removed that app and you cant even use it for the reason why it was made. I contacted PORTAL, which has now separated off from Facebook and they said it wasnt their department. Ive tried reaching out to Facebook but they have not replied. if you buy it for ZOOM or for Workplaces then go for it, but the main reason why most people buy this device it can no longer provide that service. If I could return it I would!